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Hi there If you're unable to login to your account, please contact billing via email for assistance in gaining access. You can use an alternative email, you will be asked to verify who you are if any account related information needs to be changed. There forums aren't frequented as much...

The Entry VPS would require cPanel to be installed on it in order to create accounts. Unfortunately, only the Entry Plus comes with the ability for a panel purchase due to memory requirements of said panels (DirectAdmin/cPanel) Trying to access :2087 on a Shared service won't work as you do not...

Yeah, unfortunately when DDoS scrubbing occurs most monitoring solutions become dead sticks as most of that traffic gets scrubbed too. Glad to see everything has normalized for you.

Looks like DDoS scrubbing, I'd get a ticket open so we can monitor further for you. It'll allow you to get quicker updates then the forums.

If you're going to be making service requests for them often, it'd be in their best interest to add you as a manager so that you can have your own KnownHost account make tickets on their behalf. https://site_46fda40b-4dd1-44eb-935a-50f9247e12e9/kb/how-to-manage-users-on-accounts/

We stopped accepting emails to support around August of last year after some repeated mishaps. To submit a ticket, ticket must have proper authorization which is applied when submitted via https://my.site_46fda40b-4dd1-44eb-935a-50f9247e12e9 then the Helpdesk on the left hand side bar. Once a ticket has been submitted...

Truth be told, these forums aren't looked at as much anymore due to the low activity, so I apologize that this reply comes late. I've been with KnownHost for eight years now. I trekked through support, worked in QA and now handle the sales and billing aspect of it. I'm a firm believer that our...

Sounds like something could be wrong with the authorized_keys file. Most of these are not created by default (including the .ssh directory) and have to be created with proper permissions. .ssh should be 700 authorized_keys should be 644 Then the keys entered into authorized_keys should be of...

HI Opoloko, Let me preface this by apologizing for the events that you've experienced. Two difference incidents in which you've happened to have a VPS on each node associated. Hardware is inevitably ages and we do make every attempt to replace failed hardware to ensure proper consistency...

Hey everybody, It's been a wild ride for 2024. As we near the end of the year, bringing on the challenges of 2025, we wanted to take a moment and thank each and everyone of our customers. Without you, we wouldn't be here today. Your continued support of KnownHost allows us to continue moving...

This should be corrected, do let us know if it persists.

Thanks. Got this passed along and we'll get it corrected.

Could you provide the URL where you're seeing this as well as a screenshot? We've checked over the my.site_46fda40b-4dd1-44eb-935a-50f9247e12e9 portal in depth and are unable to reproduce and/or see the specified message at the bottom of any of the pages involved. For the screenshot that is showing the provided message...

This would be a legitimate message from our Support department, it's a very serious exploit.

They're not currently able to be scheduled. If you need scheduling, then an actual migration may likely be better for you.

Ah, no, unfortunately not. Only Managed Services, it's something we're doing as part of it. Unmanaged will need to migrate to a new server, we don't recommend trying to use the Elevate process.

Hi Sclemons, If you're running a VPS of KnownHost on the OpenVZ or Cloud Platform, we can perform this process for you. We do take snapshots prior to performing the process. We've done roughly several hundred of these so far. The downtime depends on your service (OVZ or Cloud) OVZ is about...

From what I understand, your ticket is already at the attention of supervisors and higher. There isn't anything else I/we could share over the forum.

Hey Teo, As addressed in your sales ticket, deeply apologize for the issues you've experienced with our staff and related systems. You're absolutely right, it shouldn't take that. It's unacceptable that it happened and we are working to address those concerns. I've addressed the staff...

Wouldn't be necessary. Migrations team would handle it.