Recent content by KH-DanielP

As far as KnownHost customers are concerned, we've been assured CSF will be released under a GPL license so we will continue to maintain CSF for our client base for the foreseeable future.

Howdy, If you're on any of our Shared/Reseller/WP or Semi-dedi platforms then it's supported out of the box. If you're on our VPS / Cloud or Dedi platforms then you'll want to make sure you have LiteSpeed added/installed, and if so then it's supported. So yes on all product lines, but only...

Howdy, We will eventually offer upgrades for those, but I've got to rebuild a lot of our conversion process for 8>9, however if you want to start from scratch, we can absolutely reinstall your server with Alma9 that wouldn't be a problem at all. Alma8~ doesn't go EOL until 2029 but I do expect...

Howdy, We haven't officially tested/rolled out any 8>9 ELevates yet. A lot of our VPS platforms require us to write a custom upgrade process that works outside of ELevate so if you're on those platforms we haven't released that yet. If you're on a cloud server the standard ELevate could be...

Howdy @Claricarde , depending on the account you would have gotten them just shortly after your welcome email. Feel free to open a ticket with support so we can check on that for you, and reset them if need be.

Hey Dan! Shoot an email over to sales@site_46fda40b-4dd1-44eb-935a-50f9247e12e9 and reference this thread post and we'll getcha sorted.

Easiest way is just hop on sales chat on the main site and ask for me, I've got time this AM so I can sync up with you there.

Benjamin has been removed from this conversation as he is neither a customer nor a legitimate poster, with multiple IPs linked to known spam sources and VPNs. I sincerely apologize for the data loss you experienced—while extremely rare, it did happen, and there's no undoing that. Regarding...

Howdy opoloko, Apologies for our admin on shift not posting the typical notice. Because the problems were a bit more than expected he remained focused on getting everyone evacuated and things sorted and forgot the post. Long and the short of the post mortem is that the node experienced a...

All fixed :)

Thanks for letting us know about that, support.site_46fda40b-4dd1-44eb-935a-50f9247e12e9 is a legacy URL we no longer use since everything is provided via https://my.site_46fda40b-4dd1-44eb-935a-50f9247e12e9, but we'll get it updated for any redirects.

Howdy, All of our deployments are "live installs" meaning it's a fresh install/build each deployment. DA if I recall does take 20-30 minutes to build and finish the install process, but if you're still getting that error after another 5-15 minutes then don't hesitate to reach out to our support...

Howdy, Awesome, I'm glad you were able to get it sorted. If you have a backup/secondary email you can add a new contact to your account at https://my.site_46fda40b-4dd1-44eb-935a-50f9247e12e9 Here's a quick guide on how to add the contact - https://site_46fda40b-4dd1-44eb-935a-50f9247e12e9/kb/add-contact/ , you can then determine what access...

Howdy, I took a look at our billing queue and I'm not showing any unanswered tickets relating to an account payment, have you double checked any spam folders etc? There's several ways to resolve this for you: You can login directly to your billing account at https://my.site_46fda40b-4dd1-44eb-935a-50f9247e12e9 and...

Hi Smarsh, Thanks for considering us. All of our hosting terms are contracted hosting term lengths. We do offer a full 30 day money back guarantee for new customers regardless of the term you signup for, and we also do offer month to month terms but if you had an annual contract you would not...